Settings

How and when Yesly contacts your customers.

Channels and order

Where and in what order we reach out. As soon as the customer answers, we stop.

Contact flow

Drag the boxes: channels run left to right and every answer reaches your webhook. Turn off any you do not want.

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New appointment

By API, CSV or by hand

The day before, 10:00

WhatsAppStep 1

€0.08 per message

SMSStep 2

€0.15 per message

Voice callStep 3

€0.30 per minute, if answered

No reply: goes to your team

Your team

We let you know so someone can call

Webhook

POST api.mueblesnorte.es/yesly/webhook

Set up
confirmedrescheduledcancelledno_reply

And 1 more endpoint with these events

Calls only is fine too: turn off WhatsApp and SMS.

First message

When the chain starts, relative to the appointment.

Smart fallback

If a customer has answered before, start with the channel they used.

Call again if there is no answer

A second call, 30 minutes after the first. If nobody answers, it is free.

What your customer sees

With these settings, for an appointment on Friday.

  1. WhatsApp

    Thursday · 10:00

    €0.08

  2. SMS

    Thursday · 12:00

    €0.15

  3. Voice call

    Thursday · 14:00

    €0.30 if answered

  4. No answer: the appointment goes to your team.

The first answer stops the chain.

Cost per appointment

Between €0.08 and €0.53

Depending on where they answer. Calls are only charged if answered; we count 1 minute.