Analytics

How your customers answer and what each channel costs you.

Confirmation rate

94 %

2.1 pts

Answered

362

7 %

Median time to answer

38 min

4 min

Cost per confirmed appointment

€0.23

€0.01

Month by month

January to November 2026. November runs to the 12th.

Outcomes per day

  • Confirmed 312
  • Rescheduled 41
  • Cancelled 9
  • No reply 14
0
50
100
Mon 9Tue 10Wed 11Thu 12Fri 13

Answered on

The first answer stops the chain, so most never reach a call.

  • WhatsApp64 %
  • SMS15 %
  • Voice call21 %

Time to answer

Median time to answer: 38 min

148
96
41
52
26
< 30 min30 min–1 h1–2 h2–4 h> 4 h

By appointment type

Click a type to filter the whole page.

TypeAppointmentsConfirmedNo reply

Answers by hour

Customers answer most mid-morning.

8
41
63
52
38
22
17
29
34
26
19
9
4
8h10h12h14h16h18h20h

Spend by channel

WhatsApp412 messages× €0.08€32.96
SMS128 messages× €0.15€19.20
Voice call96 min× €0.30€28.80
Total€80.96

Prices exclude VAT.