Every appointment, confirmed by AI

Yesly confirms deliveries, installations and appointments over WhatsApp, SMS and voice, automatically, and sends every answer straight back into the system you already run.

Request integrationSee how it works
  • Custom integration by our team
  • Live in days
  • Pay as you go
Video coming soon

See it in action

How a confirmation runs, from the appointment in your system to the answer back. 2 minutes.

Built on the best

How it works

You book the appointment. We get the yes.

Yesly asks your customer whether they'll be there, on the channel that works, and sends the answer back to your system.

  1. 1

    We get the appointment

    Your system sends it as soon as it's booked. Your team works as usual.

  2. 2

    We ask your customer

    The day before, by WhatsApp, SMS or call, in the order you choose. No reply? We try the next one.

  3. 3

    They confirm, easily

    Confirm, change the date or cancel, whichever way suits them: a button, a link or just saying it.

  4. 4

    You get the answer

    Instantly, in your system and in the panel. Anyone we can't reach is flagged for your team.

What your customer sees

Confirming takes seconds.

This is the default order. You can change it.

Nordic Furniture

Business account · via Yesly

Hi Martha, this is Nordic Furniture. Your sofa is scheduled for Thursday 12th, 9:00–11:00. Will you be home?
Yes, I'll be home
Change date
Cancel
Yes, I'll be home

Extras

Fitted to your customers.

  • Choose your channels

    Which channels to use, in what order and how long to wait between them. WhatsApp only, or WhatsApp and a call: whatever fits your customers.

  • Smart fallback

    If we've spoken to your customer before, we know where they usually answer and start there. Fewer attempts, a faster answer.

  • Changes within your diary

    If the slot doesn't suit them, they pick another from the ones you define. Never one you can't cover.

  • Contact hours

    You set when we may message and call. Never at night or at odd hours.

  • Links on your domain

    The SMS link uses your own domain, not a generic one. Your customer knows who is writing.

  • No API yet? CSV

    Integration not ready? Upload your appointments as a CSV and we start confirming.

The dashboard

Every answer, in one place.

Appointments

NF
Search name, phone, reference or metadata

  • Marta López

    Home delivery · Bilbao

    Thu 12 Nov, 9:00–11:00

    Confirmed

  • Lucía Fernández

    Home delivery · Vitoria-Gasteiz

    Thu 12 Nov, 12:00–14:00

    Moved to Fri 13 Nov, 9:00–11:00

    Rescheduled

  • Carlos Martín

    Delivery and assembly · Santander

    Thu 12 Nov, 16:00–19:00

    Confirmed

  • Ana Torres

    Home delivery · Vitoria-Gasteiz

    Fri 13 Nov, 11:00–13:00

    In progress

  • Pablo Sánchez

    Pickup · Bilbao

    Fri 13 Nov, 16:00–18:00

    No reply

Sectors

Where a no-show costs real money.

A nationwide ITV chain in Spain

Vehicle inspection

A car that never shows up leaves an inspection lane idle.

A large appliance retailer delivering across the country

Bulky deliveries

A truck arrives and nobody opens. Second route, angry customer.

A telecom operator with hundreds of field technicians

Fibre & installations

A technician at an empty flat costs half a day.

A dental group with dozens of clinics

Clinics & practices

An empty chair is a professional's time nobody pays for.

A home-repair network working for insurers

Home services

Crews paid by the hour, waiting at a locked door.

A real-estate agency in Madrid

Property viewings

An agent drives across town for a viewing that was forgotten.

  • Data stays in the EU

    Processed and stored in European data centres.

  • GDPR, DPA included

    We act as data processor, with a DPA for every customer.

  • Built on AWS

    High availability, automatic backups, ISO 27001 and ENS.

  • Encrypted, signed webhooks

    TLS everywhere, managed keys, every webhook signed.

  • Never at night

    Never more than agreed. Your customer opts out in one message.

  • Nothing falls through

    Every unanswered appointment is flagged for your team.

FAQ

What people usually ask.

Anything else? Write to us at hello@yesly.io

Does my customer have to install anything?

No. They answer from WhatsApp, from a link in an SMS or on a normal phone call. Nothing to download, no account to create.

What if they want a different date?

They ask for it in the same conversation. We offer the slots you define and the change goes straight back to your system.

And if they never answer?

After WhatsApp, SMS and the call, the appointment is flagged as no reply on the dashboard and in your system, so your team decides what to do.

How long does the integration take?

Days, not months. Our engineers connect Yesly to your ERP, TMS or calendar and set it up around your routes, slots and rules. You do not have to build anything.

How do you charge?

Pay as you go, with one price per channel: per WhatsApp or SMS message and per minute of answered call. If nobody picks up, you pay nothing. You only pay for the channels used for each appointment. No licence and no minimums.

Is it GDPR compliant?

Yes. Data is processed and stored in the EU, we act as data processor under a DPA with each customer, and your customer can opt out with a single message.

Who makes the call?

A natural AI voice that calls on behalf of your company. It only calls when WhatsApp and SMS got no answer.

When do you contact my customers?

Within the hours you agree, never at night and never more often than agreed. The first message goes out the day before the appointment.

Founding customers programme

We integrate it into your system. Tailored to you.

  • Our engineers connect Yesly to your ERP, TMS or calendar
  • Set up around your routes, time slots and rules
  • Live in days, pay as you go

Prefer to talk? hello@yesly.io

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